Frequently Asked Questions
How secure is your website?
All personal information given to Fresh Factory is fully protected and will never be sold or given to any third party. Also, our web store is built upon the Yahoo! Merchant solutions platform. This is a trusted and secure platform. In addition your internet browser will alert you when you visit a secure page on our website. Just check in the bottom right hand corner of your browser. If a small lock icon appears, this means the information on the page is protected and safe. In addition our website is protected by advanced SSL (secure socket layer) encryption, you can verify this by the “https” that appears on the address line of any pages where you submit sensitive data.
What methods of payment do you accept?
Fresh Factory accepts Paypal, Visa, MasterCard, Discover, Diner’s Club, or American Express as forms of payment. All credit card information is processed safely and securely at the time of checkout via industry-standard SSL (secure socket layer) encryption technology.
Do you offer exchanges?
Fresh Factory does offer exchanges. Please use the Return/Exchange form here.
A mistake was made to my order, what should I do?
Please email us and we will get back to you immediately to make sure you are satisfied.
What kind of confirmations should I receive for my order?
Email confirmations are automatically sent each time you place an order at our web-store.
What are your shipping options?
Shipping is $5-$8 throughout the US, $12 internationally. We use the United States Postal Service as our main carrier (2-3 day shipping). This helps us keep shipping costs as low as possible for you. Fresh Factory is not responsible for missing or stolen shipments.
How much is shipping going to cost?
Shipping cost is $5.00-$8.00 domestic (depending on number of items ordered) and $12.00 flat for international.
Do you guys sell wholesale?
Sure. Please send all inquiries to firstname.lastname@example.org for all your wholesale needs.
How do I contact you for support?
The best way to contact our customer support team is by sending us an email at email@example.com. In most cases, you should receive a reply to your question within one business day of sending the message.