0

Shipping & Returns


Shipping Information

Shipping is $5 flat throughout the US, $8 internationally. So order as many as you like, shipping will stay at $5 or $8! We use the United States Postal Service as our main carrier (2-3 day shipping). This helps us keep shipping costs as low as possible for you. Fresh Factory is not responsible for missing or stolen shipments.

US — $5 flat rate
International — $8 flat rate

 

Easy Returns & Exchanges

We appreciate your business so we want to make sure you are satisfied. If you are not fully satisfied with the shirts you have purchased, you can return them for a full refund. We will accept returns/exchanges as long as we receive them back within 14 days from the date of purchase. We will not accept any returns after this period. All returned products must be in original condition, unused, unworn, and not washed. Any products found to be in unacceptable and un-sellable condition will be returned to the customer.

Shipping costs are not refundable.

Please click on the button below (PRINT RETURN/EXCHANGE FORM) to print the return form, include this in the shipping box for return to Fresh Factory. Please use the smallest box possible when returning. Ideally, you should use the same box that the shirt came in. 

Send all returns to:

Fresh Factory Attn: Returns Department

1005 Lougeay Rd.

Pittsburgh PA, 15235


We'd Love to Hear from You


Please feel free to email us with any questions, comments or concerns!

 

Returns/Exchanges:
If you'd like to make a return/exchange,
please click here.

 

 

Name *
Name

Frequently Asked Questions


How secure is your website?

All personal information given to Fresh Factory is fully protected and will never be sold or given to any third party. Also, our web store is built upon the Yahoo! Merchant solutions platform. This is a trusted and secure platform. In addition your internet browser will alert you when you visit a secure page on our website. Just check in the bottom right hand corner of your browser. If a small lock icon appears, this means the information on the page is protected and safe. In addition our website is protected by advanced SSL (secure socket layer) encryption, you can verify this by the “https” that appears on the address line of any pages where you submit sensitive data.

 

What methods of payment do you accept?

Fresh Factory accepts Paypal, Visa, MasterCard, Discover, Diner’s Club, or American Express as forms of payment. All credit card information is processed safely and securely at the time of checkout via industry-standard SSL (secure socket layer) encryption technology.

 

Do you offer exchanges?

Fresh Factory does offer exchanges. Please use the Return/Exchange form here.

 

A mistake was made to my order, what should I do?

Please email us and we will get back to you immediately to make sure you are satisfied.

 

What kind of confirmations should I receive for my order?

Email confirmations are automatically sent each time you place an order at our web-store.

 

What are your shipping options?

Shipping is $5 flat throughout the US, $8 internationally. So order as many as you like, shipping will stay at $5 or $8! We use the United States Postal Service as our main carrier (2-3 day shipping). This helps us keep shipping costs as low as possible for you. Fresh Factory is not responsible for missing or stolen shipments.

 

How much is shipping going to cost?

Shipping cost is $5.00 flat domestic and $8.00 flat for international.

 

Do you guys sell wholesale?

Sure. Please send all inquiries to sales@myfreshfactory.com for all your wholesale needs.

 

How do I contact you for support?

The best way to contact our customer support team is by sending us an email at sales@myfreshfactory.com. In most cases, you should receive a reply to your question within one business day of sending the message.